Privacy Policy

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Privacy Policy - the basics

At Jewell Healthcare Solutions, your privacy is one of our highest priorities. We are committed to protecting the confidentiality, integrity, and security of your personal and health information. Whether you receive care through our virtual platform or communicate with our team electronically, we take every reasonable measure to safeguard your information.

By using our website or scheduling services with Jewell Healthcare Solutions, you agree to the practices described in this Privacy Policy.

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Our Commitment to Your Privacy

We understand that healthcare information is personal and sensitive. Our goal is to provide convenient, high-quality virtual care while maintaining the highest standards of patient privacy and data security.

Jewell Healthcare Solutions complies with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), to protect your protected health information (PHI).

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Information We Collect

We may collect information including:

Personal Information

• Name

• Date of birth

• Address

• Email address

• Telephone number

• Emergency contact information. 

Health Information

• Medical history

• Current medications

• Allergies

• Laboratory results

• Symptoms

• Treatment plans

• Pharmacy information

• Insurance information (when applicable)

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website usage statistics

• Cookies and similar technologies

This information helps improve website performance and user experience.

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How We Use Your Information

Your information may be used to:

• Provide medical care

• Conduct virtual healthcare visits

• Coordinate prescriptions and laboratory testing

• Schedule appointments

• Respond to inquiries

• Improve our services

• Meet legal and regulatory requirements

• Process payments

• Communicate important healthcare information

We never sell your personal health information.

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Telehealth Privacy & Security

Your virtual appointments are conducted using secure, encrypted telehealth technology designed to protect your privacy.

Jewell Healthcare Solutions utilizes security measures including:

• HIPAA-compliant telehealth platforms

• End-to-end encrypted communications whenever available

• Secure patient portals

• Encrypted data transmission

• Secure cloud-based storage

• Password-protected systems

• Multi-factor authentication where applicable

• Role-based access controls limiting access to authorized personnel only

• Routine software updates and security monitoring

Only authorized members of your healthcare team have access to your medical records as needed to provide your care.

Protection of Your Health Information

We maintain administrative, technical, and physical safeguards to protect your information from:

• Unauthorized access

• Loss

• Theft

• Misuse

• Alteration

• Accidental disclosure

Our staff receive ongoing training regarding patient privacy, HIPAA compliance, cybersecurity awareness, and confidentiality standards.

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Electronic Communications

When you communicate with us through:

• Email

• Secure messaging

• Patient portal

• Text messaging (when applicable)

we take reasonable precautions to protect your information.

However, standard email and text messaging may not always be fully secure. We encourage patients to avoid sending highly sensitive medical information through unsecured communication methods unless specifically directed by our office.

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